![]() ![]() Processes complimentary transactions with supporting documentation. Receives cash, checks, and credit cards for payment of services. Maintains a cash bank, cash checks, issue change. Greets, registers, assigns rooms, and issues keys to arriving guests.Īssists guests in fulfilling their requests – room changes, extra amenities, etc. Relays “guest requests” to appropriate staff.Įnters text messages for guests into the property’s management system as requested relay guest messages.Įnsures calls are answered promptly and in accordance to department standards.įollows established emergency procedures and acts as a communications link in emergency situations.Įnsures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue. directions to property, players club, entertainment, hours of operation of venues, etc. Responds to inquiries regarding property – i.e. Principal Duties & ResponsibilitiesĮnhances the guest experience by providing exceptional service. The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel. Performs a variety of tasks including: checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed.
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